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[16.0][IMP] helpdesk_mgmt_sale: make the ticket creation message overridable #4

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Merged
Kev-Roche merged 1 commit into from
Mar 17, 2026
Merged

[16.0][IMP] helpdesk_mgmt_sale: make the ticket creation message overridable #4

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11 changes: 6 additions & 5 deletions helpdesk_mgmt_sale/models/helpdesk_ticket.py
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Original file line number Diff line number Diff line change
Expand Up @@ -30,10 +30,11 @@ def create(self, vals_list):
if self.env.context.get("from_sale_order"):
# only one ticket is possible here
for sale in tickets.sale_order_ids:
sale.message_post(
body=_(
f"Helpdesk Ticket {tickets.name} created by {self.env.user.name}"
)
)
sale.message_post(body=self._get_default_message_creation(tickets))

return tickets

def _get_default_message_creation(self, tickets):
return _(
f"Helpdesk Ticket {tickets.display_name} created by {self.env.user.name}"
)