From 4647bf4a23a951afd6ef207e8aafd7d7663c4891 Mon Sep 17 00:00:00 2001
From: matthieusaison <matthieu.saison@akretion.com>
Date: Mon, 16 Feb 2026 13:55:05 +0100
Subject: [PATCH 1/3] [IMP] helpdesk_mgmt_sale: add btn create ticket and
 display sales

Add message on sale order
---
 helpdesk_mgmt_sale/models/helpdesk_ticket.py  | 16 +++++++++++++++-
 helpdesk_mgmt_sale/models/sale_order.py       | 19 +++++++++++++++++++
 .../views/helpdesk_ticket_views.xml           |  3 +++
 helpdesk_mgmt_sale/views/sale_order_views.xml |  8 ++++++++
 4 files changed, 45 insertions(+), 1 deletion(-)

diff --git a/helpdesk_mgmt_sale/models/helpdesk_ticket.py b/helpdesk_mgmt_sale/models/helpdesk_ticket.py
index c7d7a58017..1ecaa92c3c 100644
--- a/helpdesk_mgmt_sale/models/helpdesk_ticket.py
+++ b/helpdesk_mgmt_sale/models/helpdesk_ticket.py
@@ -1,4 +1,4 @@
-from odoo import api, fields, models
+from odoo import _, api, fields, models
 
 
 class HelpdeskTicket(models.Model):
@@ -23,3 +23,17 @@ def action_view_sale_orders(self):
             "default_partner_id": self.partner_id.id,
         }
         return action
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        tickets = super().create(vals_list)
+        if self.env.context.get("from_sale_order"):
+            # only one ticket is possible here
+            for sale in tickets.sale_order_ids:
+                sale.message_post(
+                    body=_(
+                        f"Helpdesk Ticket {tickets.name} created by {self.env.user.name}"
+                    )
+                )
+
+        return tickets
diff --git a/helpdesk_mgmt_sale/models/sale_order.py b/helpdesk_mgmt_sale/models/sale_order.py
index b1e89a4605..bbf61b0369 100644
--- a/helpdesk_mgmt_sale/models/sale_order.py
+++ b/helpdesk_mgmt_sale/models/sale_order.py
@@ -13,3 +13,22 @@ class SaleOrder(models.Model):
     def _compute_ticket_count(self):
         for order in self:
             order.ticket_count = len(order.ticket_ids)
+
+    def action_create_helpdesk_ticket(self):
+        self.ensure_one()
+
+        return {
+            "type": "ir.actions.act_window",
+            "name": "Create Helpdesk ticket",
+            "res_model": "helpdesk.ticket",
+            "view_mode": "form",
+            "view_id": self.env.ref("helpdesk_mgmt.ticket_view_form").id,
+            "target": "new",
+            "context": {
+                "default_partner_id": self.partner_id.id,
+                "default_name": self.name,
+                "default_origin": self.name,
+                "default_sale_order_ids": [(4, self.id)],
+                "from_sale_order": True,
+            },
+        }
diff --git a/helpdesk_mgmt_sale/views/helpdesk_ticket_views.xml b/helpdesk_mgmt_sale/views/helpdesk_ticket_views.xml
index 16455a4745..0681606c32 100644
--- a/helpdesk_mgmt_sale/views/helpdesk_ticket_views.xml
+++ b/helpdesk_mgmt_sale/views/helpdesk_ticket_views.xml
@@ -17,6 +17,9 @@
                     <field string="Sale Orders" name="so_count" widget="statinfo" />
                 </button>
             </xpath>
+            <field name="channel_id" position="after">
+                <field name="sale_order_ids" widget="many2many_tags" />
+            </field>
         </field>
     </record>
     <record id="action_helpdesk_ticket" model="ir.actions.act_window">
diff --git a/helpdesk_mgmt_sale/views/sale_order_views.xml b/helpdesk_mgmt_sale/views/sale_order_views.xml
index 6be0789e01..4de0ddfef7 100644
--- a/helpdesk_mgmt_sale/views/sale_order_views.xml
+++ b/helpdesk_mgmt_sale/views/sale_order_views.xml
@@ -28,6 +28,14 @@
                     <field string="Tickets" name="ticket_count" widget="statinfo" />
                 </button>
             </xpath>
+            <xpath expr="//header" position="inside">
+                <button
+                    name="action_create_helpdesk_ticket"
+                    type="object"
+                    string="Créer un ticket"
+                    class="btn btn-primary"
+                />
+        </xpath>
         </field>
     </record>
 </odoo>

From e72949b98c427b8ad350f019ceaacee7012c5320 Mon Sep 17 00:00:00 2001
From: matthieusaison <matthieu.saison@akretion.com>
Date: Tue, 24 Feb 2026 15:40:35 +0100
Subject: [PATCH 2/3] add tests

---
 .../tests/test_helpdesk_ticket.py             | 40 +++++++++++++++++++
 helpdesk_mgmt_sale/views/sale_order_views.xml |  2 +-
 2 files changed, 41 insertions(+), 1 deletion(-)

diff --git a/helpdesk_mgmt_sale/tests/test_helpdesk_ticket.py b/helpdesk_mgmt_sale/tests/test_helpdesk_ticket.py
index 1a142276f1..98a7189de8 100644
--- a/helpdesk_mgmt_sale/tests/test_helpdesk_ticket.py
+++ b/helpdesk_mgmt_sale/tests/test_helpdesk_ticket.py
@@ -7,6 +7,7 @@ class TestHelpdeskTicketSale(BaseCommon):
     @classmethod
     def setUpClass(cls):
         super().setUpClass()
+        cls.Ticket = cls.env["helpdesk.ticket"]
         cls.partner = cls.env["res.partner"].create(
             {"name": "Test Partner", "email": "testpartner@example.com"}
         )
@@ -53,3 +54,42 @@ def test_action_view_sale_orders(self):
         self.assertEqual(
             action["context"]["default_ticket_ids"], [(4, [self.ticket.id])]
         )
+
+    def test_create_ticket_without_context(self):
+        self.Ticket.create(
+            {
+                "name": "Test Ticket",
+                "sale_order_ids": [(6, 0, [self.sale_order_1.id])],
+                "description": "Test Helpdesk Ticket",
+            }
+        )
+        messages = self.sale_order_1.message_ids.filtered(
+            lambda m: "Helpdesk Ticket" in (m.body or "")
+        )
+        self.assertFalse(messages, "No message should be posted without context")
+
+    def test_create_ticket_with_context(self):
+        ticket = self.Ticket.with_context(from_sale_order=True).create(
+            {
+                "name": "Ticket Context",
+                "sale_order_ids": [(6, 0, [self.sale_order_2.id])],
+                "description": "Test Helpdesk Ticket",
+            }
+        )
+
+        messages = self.sale_order_2.message_ids.filtered(
+            lambda m: ticket.name in (m.body or "")
+        )
+
+        self.assertTrue(messages, "A message should be posted on the sale order")
+        self.assertIn(self.env.user.name, messages[0].body)
+
+    def test_action_context_values(self):
+        action = self.sale_order_1.action_create_helpdesk_ticket()
+        ctx = action["context"]
+
+        self.assertEqual(ctx["default_partner_id"], self.partner.id)
+        self.assertEqual(ctx["default_name"], self.sale_order_1.name)
+        self.assertEqual(ctx["default_origin"], self.sale_order_1.name)
+        self.assertEqual(ctx["default_sale_order_ids"], [(4, self.sale_order_1.id)])
+        self.assertTrue(ctx["from_sale_order"])
diff --git a/helpdesk_mgmt_sale/views/sale_order_views.xml b/helpdesk_mgmt_sale/views/sale_order_views.xml
index 4de0ddfef7..dfbfdbb0db 100644
--- a/helpdesk_mgmt_sale/views/sale_order_views.xml
+++ b/helpdesk_mgmt_sale/views/sale_order_views.xml
@@ -32,7 +32,7 @@
                 <button
                     name="action_create_helpdesk_ticket"
                     type="object"
-                    string="Créer un ticket"
+                    string="Create a ticket"
                     class="btn btn-primary"
                 />
         </xpath>

From 0243df55cc01d346f7d171024e49d78e245a821b Mon Sep 17 00:00:00 2001
From: emiliesoutiras <emilie.soutiras@groupevoltaire.com>
Date: Tue, 10 Mar 2026 11:31:15 +0100
Subject: [PATCH 3/3] make the ticket creation message overridable

---
 helpdesk_mgmt_sale/models/helpdesk_ticket.py | 11 ++++++-----
 1 file changed, 6 insertions(+), 5 deletions(-)

diff --git a/helpdesk_mgmt_sale/models/helpdesk_ticket.py b/helpdesk_mgmt_sale/models/helpdesk_ticket.py
index 1ecaa92c3c..91aa86b2cd 100644
--- a/helpdesk_mgmt_sale/models/helpdesk_ticket.py
+++ b/helpdesk_mgmt_sale/models/helpdesk_ticket.py
@@ -30,10 +30,11 @@ def create(self, vals_list):
         if self.env.context.get("from_sale_order"):
             # only one ticket is possible here
             for sale in tickets.sale_order_ids:
-                sale.message_post(
-                    body=_(
-                        f"Helpdesk Ticket {tickets.name} created by {self.env.user.name}"
-                    )
-                )
+                sale.message_post(body=self._get_default_message_creation(tickets))
 
         return tickets
+
+    def _get_default_message_creation(self, tickets):
+        return _(
+            f"Helpdesk Ticket {tickets.display_name} created by {self.env.user.name}"
+        )